Privacy Policy

1. About this Policy

This policy explains how Primetex Management LTD collects, uses, stores and protects personal information submitted through or in connection with this website (primetex.uk). We take your privacy seriously and are committed to handling personal data responsibly in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy before submitting any personal information through this website.

2. What information we may collect

We may collect personal information in the following circumstances:

• Contact and enquiry forms: If you submit a cleaning enquiry through the website contact form, we collect the information you provide. This may include your name, email address, phone number, company or organisation name, site type, service interest, location and the message or description you provide.
• Direct email contact: If you email us directly at [email protected], we collect the information contained in your email.
• Website usage data: We may collect limited technical data about how you interact with this website. This may include pages visited, time on site, browser type and device information. This is collected via cookies or analytics tools where applicable — see our Cookie Policy for details.

We do not collect sensitive personal data (such as health information, financial information or identity documents) through this website.

3. How we use your information

Personal information submitted through this website may be used to:

• Respond to cleaning enquiries submitted via the contact form or by email
• Discuss cleaning requirements, site details and service scope with you
• Manage our business communications in connection with enquiries
• Comply with any applicable legal obligations

We do not use your personal information for unsolicited marketing, profiling or automated decision-making.

4. Lawful basis for processing

We process personal information on the following lawful bases under the UK GDPR:

• Legitimate interests: Where processing is necessary for our legitimate interests in responding to enquiries and conducting our business activities, provided these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, for example by ticking the consent checkbox on the contact form.
• Contract or pre-contract steps: Where processing is necessary to take steps at your request prior to entering into a contract.

5. How long we keep your information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, and no longer than is required by law. Enquiry data is typically held for the duration of the enquiry process and for a reasonable period thereafter in case of follow-up.

Where information is no longer needed, we will delete or anonymise it securely.

6. Sharing your information

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We may share your information with third-party service providers who assist with our website operations or business activities (for example, hosting providers or form submission services), where necessary and under appropriate data processing arrangements.

We may also disclose information where required to do so by law or in response to a legitimate legal request.

7. Your rights under UK GDPR

Under UK data protection law, you have certain rights in relation to your personal data. These include:

• Right of access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You can ask us to delete your personal information in certain circumstances.
• Right to restrict processing: You can ask us to restrict how we use your information in certain circumstances.
• Right to object: You can object to our processing of your information where we rely on legitimate interests.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully. Visit ico.org.uk for more information.

8. Cookies

This website may use cookies. Please see our Cookie Policy for more information about how cookies are used on this website and how to manage them.

9. External links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at primetex.uk/privacy-policy/. We recommend checking this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: